Vidney · AI Video & Image

Last updated: 2026-07-07

Vidney is operated by ai798 Lab. Payments are processed by Creem as our merchant of record.

This page is a plain-English summary of the refund policy. The legally binding version is in §5 (Credits & Billing) of our Terms of Service. If anything below conflicts with the Terms, the Terms control.

Paid plans are live. Subscription Plans (Starter, Creator, and Studio) can be purchased now, and all charges are processed in U.S. dollars (USD) by Creem.com acting as our Merchant of Record. Creem collects and remits any applicable sales tax, VAT, or GST at checkout.

Automatic refunds — failed generations

If a generation fails — whether the model returned an error, was rejected by the model provider's content policy, timed out, or hit any other technical issue — the credits are automatically restored to your balance. You do not need to file a ticket and you do not need to ask.

Subscription refunds — 14-day, under-20%-used

You can request a full refund of a Subscription Plan charge if both of the following are true:

You request within 14 calendar days of the charge, and
You have used less than 20% of the credits granted by that charge.

Approved refunds are reviewed by our team and processed manually through Creem back to your original payment method. Depending on your bank, the refund typically appears within 5 to 10 business days.

Not eligible for refund

Credits already consumed by successful generations
Requests made more than 14 days after the charge
Charges where more than 20% of the included credits have been consumed
Credits granted as promotions or signup bonuses (these are non-cash and have no monetary value)

How to cancel a subscription

You can cancel any time from your account, or by emailing support@vidney.ai. Cancellation takes effect at the end of the current billing period — you keep access to your plan and any unused credits until then.

How to request a refund

Email support@vidney.ai from the email address on your account, with:

The charge date
A one-line reason

Refund and billing questions are handled by email, usually within a couple of business days.

Chargebacks

If you believe a charge is wrong, please email us first — we will refund anything that's eligible under this policy without argument. Filing a card chargeback for a refundable charge before contacting us is treated as a breach of our Terms (§5.7) and can result in account termination.