Refund

Last updated: 2026-04-24 — placeholder copy pending legal review (PREP-C1).

Automatic refunds

If a generation fails for any reason (model downtime, content-policy rejection, timeout), the credits are automatically refunded to your balance. You do not need to file a ticket.

Paid plan refunds

• You may request a full refund within 14 days of purchase if you have used less than 20% of the credits included in your plan.
• Refunds are processed back to the original payment method within 5 business days.

Not eligible for refund

• Credits already consumed by successful generations.
• Requests older than 14 days from purchase.

How to request

Email the support address in the footer with your account email and a one-line reason.